Work Standards

  • We respond to enquiries promptly, and within seven (7) days
  • We resolve complaints timely

Licenses and permits issued by the Board

  • Bookmakers Licenses-section 16
  • Totalisator License-section 18
  • Pool Betting Scheme License – Section 22
  • Permit Authorizing bookmaking at race meetings – Section 23
  • Public Gamming License – Section 49
  • Public Lottery Permit – Section 36
  • Prize Competition Permit – Section 59 A
  • Amusement machine / pool table permit section 58

Service Improvement

  • we aim to;
    • Upgrade our service delivery to be inline with the changing needs of the community
    • Make access to our services easier and more convenient
    • Develop a more streamlined system of handling enquiries and feedback on our services
Our Service Charter