COMPLAINTS HANDLING AND MANAGEMENT PROCESSES
The Complain section has been empowered by the Board to address Complains within the gaming industry. The complains can be addressed to the Board either verbally or in writing via email email@example.com
For fairness, the Board has constituted a committee to address all the complains reported to the Board and a verdict is given within thirty (30) working days.
Below is a complain from that Must be filled and signed before submitting to the Board either physically or via email.
Procedure to follow when reporting a complains
A Punter or a complainant can either
Walk in to the Boards office located at Kenya Charity Sweepstakes (K.C.S) house 8th Floor along Mama Ngina Street and launch his/her complain by filling up the complain forms
Write a complaints letter to the Director, Betting Control and Licensing Board, P.O. Box 43977 – 00100, Nairobi; post or drop at the office located at K.C.S House 8th Floor along Mama Ngina Street, Nairobi.
Call the BCLB Complaints office on 0111021400 and have your complaint registered.
Alternatively, scan and forward your complaint through firstname.lastname@example.org
Requirements to launch a Complain
Personal details i.e Name, phone number, Id/Passport No.
Company/Operator against which the complain is directed to
Bet ID, where applicable
Time, Date when the event occurred
Brief explanation of how the complain occurred
Sample evidence of how the complain occurred.
Attach evidence supporting your claims and a fully filled form.